Return and Refund Policy


For Hardware Products

Returns and Refunds are offered 14 days after the confirmed delivery date. 

To be eligible for a return, your item needs to be unused and in the same condition that you received it. Item also needs to be in the original packaging. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted. 
– Items with obvious signs of use 
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
– Any item not in its original condition is damaged or missing parts for reasons not due to our error 
– Any item that is returned more than 14 days after delivery

For Software Products (Licenses)

Digital licenses can only be refunded if this is requested via email to within 15 days of the purchase.  Our promise is that if you contact us for help with any errors or activation issues within the first 15 days of purchase and we cannot resolve it, we’ll provide a FULL REFUND. 

Please keep in mind that all licenses sold by Prime Tech Mart are valid for 1 unique PC and one software application. 

Software compatibility is entirely the responsibility of the customer to check as we are the license seller, hence refunds will not be provided for compatibility of the software or for software ordered by mistake. 

We deliver all licenses via the email provided by the customer during checkout. If after checkout you do not receive an order confirmation in your inbox within 5 minutes, please check your spam or junk folder. If you still don’t find any, it may be due to misspelled email, please contact our support for help. 

Defective keycodes will be replaced or refunded if the replacement doesn’t resolve the issue. Defective codes can only be proven by providing the required information regarding the activation as would be requested by our customer support team. Prime Tech Mart does not take responsibility for any underlying local issues with the computer that could prevent the normal functioning of any software.

All products sold by Prime Tech Mart include a 1 year of support warranty.

To complete your return, we require a receipt or proof of purchase. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.